Q Design ("we," "our," or "us") respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Who We Are

Q Design is the data controller for the personal information collected through its website and digital channels.

Contact Details

Information We Collect

We may collect personal information when you:

• Submit a contact form

• Request a consultation, proposal, or quotation

• Subscribe to newsletters or updates

• Download resources or submit a project brief

• Correspond with us by email, phone, or other digital channels

Types of information we may collect:

• Name

• email address

• Phone number

• Company name

• Project type, location, scope, timeline, and budget-related details

• Preferences related to design, architecture, fit-out, planning, or consultancy services

• Marketing preferences

• Technical usage data, such as IP address, browser type, device information, and on-site activity, where permitted

Legal Bases for Processing

We process personal information on one or more of the following legal bases:

• Consent: for newsletters, marketing, or other optional communications

• Legitimate interest: to respond to inquiries, assess project fit, improve services, and manage business relationships

• Contractual necessity: to prepare proposals, onboard clients, and deliver agreed services

• Legal obligation: where we must retain or disclose information under applicable law

How We Use Your Information

We use personal information to:

• Respond to inquiries and consultation requests

• Prepare proposals, quotations, and project scoping documents

• Deliver architecture, design, planning, or consultancy services

• Manage project communication and client relationships

• Send marketing communications where consent has been given

• Improve website performance, security, and user experience

• Maintain internal records and comply with legal obligations

Data Sharing and Third Parties

We may share data with trusted service providers that support our operations, such as:

• Website hosting providers

• Analytics providers

• CRM and email systems

• Project management and collaboration tools

• Form handling, scheduling, or automation tools

Current providers used by Q Design should be listed here, for example:

We only share data where necessary for legitimate business purposes and subject to appropriate safeguards.

International Transfers

If your personal information is transferred outside your country of residence, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable law.

Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• Active client records: duration of the engagement plus any legally required retention period

• Prospect inquiries: up to 24 MONTHS from the last meaningful interaction

• Newsletter or marketing consent records: until consent is withdrawn or no longer valid

• Analytics data: according to the retention settings of the relevant analytics platform

Your Rights

Where applicable under law, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request the deletion of your data

• Restrict or object to certain processing

• Withdraw consent at any time for consent-based processing

• Request a portable copy of your data

• Lodge a complaint with a relevant supervisory authority

To exercise your rights, contact: info@qdesign.net

Cookies and Tracking

We use cookies and similar technologies for:

• Core site functionality

• Performance measurement and analytics

• User preference storage

• Optional marketing and remarketing, where applicable

Please refer to our Cookies Policy for more details.

Data Security

We use reasonable technical and organizational safeguards to protect personal information, including secured access controls, encrypted data transmission where available, and restricted internal access to personal data.

Children

Our website and services are intended for adults and business users. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

Contact

For privacy-related questions, requests, or complaints, contact:

• Email: info@qdesign.net

• Subject line: "Privacy Inquiry"